How can I make a search?
You can look for a movie in our search by the name of the director, name of the movie in English or in Spanish.
How do I know if a movie contains subtitles or other characteristics?
To access all characteristics of a movie you have to click on the image and the Web will take you to a new page with all the information.
What does discontinued mean?
This means the manufacturer has stopped producing this item, if you subscribe to the movie alert you will receive a mail indicating when it is available.
What does out of stock mean?
This means the manufacturer is out of stock for the moment and the item will be served with some delay.
What does in stock mean?
A product that is in stock means we have this item in store and is shipped from our stockroom in 24 hours.
What do I have to do in order to buy in this website?
You must register first by filling out all the data that is required, and then you may start buying. In order to finalize an order click on confirm purchase.
How do I know if the order is done?
After making your order you will receive a mail with your order number and the status of your order. In case you do not receive this mail o you have lost it. You may enter
My account and then "My orders".
How do I know if my order is valid?
If the status appears "in process" this means it is already validated, nevertheless we will inform you by mail.
If a movie is not in stock, when will I receive my order?
Before an order leaves our stockroom we will send you a notice by mail to inform you.
How do I know if you ship to my country?
We ship internationally to ALL countries.
What are my shipping rates?
The shipping rates are calculated automatically by weight and destination, but you can also see it in:
Shipping Rates
What do I have to do if I want to ship to different address from the one I am registered with?
There exist the option in "Edit my profile".
What happens when I do not receive my order?
In this case you must address
tienda@starscafe.com, remember to put your order number on the subject.
If I receive a damaged product, how may I change it?
If you receive a damaged product, we will send you a new one
In this case you must address
tienda@starscafe.com, remember to put your order number on the subject.
What should I do if I have an item that is discontinued?
You should ask tienda@starscafe.com to eliminate this item from your order so it can be shipped as soon as possible. Don?t forget to include your order number when contacting us.
If you wish, you may change the discontinued for another that is in stock or ask for a coupon for your next purchase in our store.
What should I do if I have an item that is out of stock?
For the order to be shipped as soon as possible, you may eliminate or change the item for another one that is in stock:
If you wish to eliminate the item from the order you may write to tienda@starscafe.com including your order number and indicate the item you wish to eliminate. You may ask for a coupon for your next purchase in our store
If you wish to change the item from the order you may write to tienda@starscafe.com. In your email you must include the item you wish to eliminate and also the item you would like to add.
How do I know if my order done?
When closing your order on the top right you should see your order number.
You will also receive an email confirming the details and the number of your order.
Do we ship to your country?
We ship to all countries.
You may consult it
here.
To what region belongs Starscafe?s DVD?
Our Dvd?s belong to region 2 PAL (Europe).
My region is different from Starscafe?s DVDs what do I need in order to reproduce it?
You will not be able to reproduce the DVD unless you have a multi region or region free DVD player.
I would like my order to be shipped through Correos and this option is not available.
This occurs in defence of your interest.
Starting from a certain weight the price of shipment Correos is more than a shipment through Chrono Express. When your order exceeds this amount the option of Correos disappear.
If you still wish to receive the order through Correos we recommend that you divide your order in a smaller amount.
I would like to know the total price of my order in the currency of my country.
There exist many currency converters. Try one of them
here.
I would like to buy an item but I can?t see the price.
This means the item is discontinued.
What use does activate alert have?
When you activate an alert we store your email so we can contact you as soon as the item you are interested is available.
The alert does not guarantee that there will be stock at the moment you place your purchase do to the fact that many other users will be notified as well and will also be able purchase the item.
I want to buy an item but I can?t find it in Starscafe?
It is possible that the item is not available for purchase. Try using
Advance Searchto filter your search.